Last Updated: September 2025
1. Introduction
Quality Care Zone (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website https://www.qualitycarezone.co.uk, contacting us, or using our services, you agree to the terms of this Privacy Policy.
2. Who We Are
Quality Care Zone is a domiciliary care provider based in:
Unit 64, Britannia Way,
Britannia Enterprise Park,
Lichfield, Staffordshire, WS14 9UY
Email: info@qualitycarezone.co.uk
Phone: +44 7491 305775
We act as the Data Controller for the personal data we collect.
3. What Personal Data We Collect
We may collect and process the following categories of personal data:
a. Personal Identification Information
- Full name
- Address
- Date of birth
- Phone number
- Email address
b. Health and Care Information
- Medical history or health information necessary to provide care
- Next of kin or emergency contact details
- GP and healthcare professional details
c. Employment Information (for staff and job applicants)
- CVs, qualifications, employment history
- References and background checks
- Right to work documentation
d. Website and Technical Data
- IP address and browser type
- Pages visited and time spent on our website
- Cookie and tracking data (see Cookie Policy)
4. How We Collect Your Data
We collect data in several ways:
- Directly from you when you contact us via our website, phone, or email.
- During care assessments, service delivery, or employment processes.
- Through third-party referrals, such as healthcare professionals or family members (with consent).
- Automatically via cookies when you use our website.
5. How We Use Your Data
We use your personal data for the following lawful purposes:
- To provide and manage our domiciliary care services.
- To communicate with you about your care plan or enquiries.
- To meet legal and regulatory obligations under CQC and local authority requirements.
- To manage recruitment, employment, and training.
- To improve our website, services, and user experience.
- To respond to complaints, feedback, or safeguarding concerns.
We only process your data when we have a lawful basis, such as consent, contractual necessity, or legal obligation.
6. Legal Bases for Processing Data
Under UK GDPR, we rely on the following lawful bases:
- Consent: When you have given clear consent for us to process your data.
- Contract: When data processing is necessary to deliver our care services or employment contracts.
- Legal obligation: When required by law, such as CQC compliance or safeguarding.
- Vital interests: To protect someone’s life or wellbeing.
- Legitimate interests: To manage and improve our operations.
7. How We Store and Protect Your Data
We take data protection seriously and store personal data securely using encrypted systems.
- Physical files are kept in locked cabinets.
- Digital data is protected by passwords, encryption, and secure servers.
- Access to personal data is restricted to authorised personnel only.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law.
8. Sharing Your Data
We may share data with:
- Healthcare professionals, local authorities, or CQC inspectors (for care provision and regulation).
- Third-party service providers (IT, HR, payroll, or cloud storage) who act as data processors under contract.
- Emergency services or legal authorities when required for safety or compliance.
We never sell or rent your personal data to third parties.
9. International Data Transfers
We do not routinely transfer personal data outside the United Kingdom.
If international transfers become necessary, we will ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.
10. Your Data Protection Rights
You have the following rights under the UK GDPR:
- Right to access – Request copies of your personal data.
- Right to rectification – Request corrections to inaccurate or incomplete data.
- Right to erasure – Request deletion of your data in certain circumstances.
- Right to restrict processing – Request limits on how we use your data.
- Right to object – Object to processing based on legitimate interests or marketing.
- Right to data portability – Request your data in a structured format.
If you wish to exercise any of these rights, contact us at: info@qualitycarezone.co.uk
11. Cookies and Website Tracking
Our website uses cookies to enhance user experience and analyse traffic.
Please refer to our Cookie Policy for detailed information on how cookies are used and managed.
12. Data Retention
We retain personal data only for as long as necessary:
- Client care records: Minimum of 8 years after last contact (CQC requirement).
- Employee records: Up to 6 years after employment ends.
- Enquiry data: Up to 12 months after contact if no service is provided.
After these periods, data is securely deleted or destroyed.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in law or company practices.
The most recent version will always be available on our website.
14. How to Contact Us
If you have questions or concerns about this Privacy Policy or your data, contact us at:
Email: info@qualitycarezone.co.uk
Address: Unit 64, Britannia Way, Britannia Enterprise Park, Lichfield, Staffordshire, WS14 9UY
Phone: +44 7491 305775
15. Complaints
If you believe your data protection rights have been violated, you can contact the Information Commissioner’s Office (ICO):
Website: www.ico.org.uk
Phone: 0303 123 1113